Dot & Mary Creative Co. — Return & Refund Policy

Last updated: 5/21/2026

At Dot & Mary Creative Co., every item is handmade with care. Because of the custom and made‑to‑order nature of many of our products, we want to be transparent about what can and cannot be returned. Please read the policy below before placing your order.

✨ All Sales Are Final

Due to the handmade and often personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please double‑check all personalization details, names, colors, and sizes before submitting your order.

✨ Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will make it right.

Please contact us within 3 days of delivery with:

• Your order number

• A clear photo of the damaged or incorrect item

• A photo of the packaging (if damaged)

Once reviewed, we will offer a replacement or store credit depending on the situation.

✨ Non‑Returnable Items

For health, safety, and customization reasons, the following items cannot be returned:

• Personalized or custom items

• Hair accessories (bows, clips, etc.)

• Digital downloads

• Sale or clearance items

• Seasonal or holiday items

✨ Order Issues or Questions

If you have any concerns about your order, please reach out. We’re here to help!

📧 Email: [your shop email] ⏱️ Response time: 1–2 business days

✨ Shipping Issues

Dot & Mary Creative Co. is not responsible for:

• Delays caused by USPS or other carriers

• Lost or stolen packages after delivery is confirmed

• Incorrect addresses entered at checkout

If a package is returned due to an incorrect address, the customer is responsible for reshipment costs.

✨ Thank You

Thank you for supporting a small, handmade business. Your purchase helps bring joyful, legacy‑inspired creations to life — and we appreciate you more than you know.