Terms of service

Terms of Service — Dot & Mary Creative Co.

Last updated: 5/21/2026

Welcome to Dot & Mary Creative Co.! By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.


1. Overview

This website is operated by Dot & Mary Creative Co. Throughout the site, the terms “we,” “us,” and “our” refer to Dot & Mary Creative Co. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of these Terms of Service.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.


2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or harmful code.

A breach of these terms will result in an immediate termination of your services.


3. Products & Handmade Nature

Many of our items are handmade or made-to-order. This means:

  • Slight variations in color, pattern, or placement may occur

  • Processing times may vary

  • Custom items cannot be changed once production has begun

We do our best to represent products accurately, but colors may appear differently depending on your screen.


4. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed in our store.

We reserve the right to:

  • Refuse any order

  • Limit or cancel quantities purchased per person, household, or order

  • Cancel orders that appear fraudulent or suspicious

If we make a change or cancellation, we may attempt to notify you using the email or phone number provided at checkout.


5. Shipping

We currently ship within the United States only.

Once an order is shipped, we are not responsible for:

  • Carrier delays

  • Lost or stolen packages

  • Incorrect addresses entered at checkout

If a package is returned due to an incorrect address, reshipment fees will apply.


6. Returns, Refunds & Exchanges

All sales are final. We do not accept returns, exchanges, or cancellations.

If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos so we can assist you.


7. Optional Tools & Third‑Party Services

We may provide access to third‑party tools or services (such as payment processors or shipping carriers). We are not responsible for their content, accuracy, or performance.

Your use of third‑party services is at your own risk and subject to their terms.


8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


9. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate any laws

  • To infringe on intellectual property

  • To harass, abuse, or harm others

  • To upload malicious code

  • To interfere with the security or functionality of the site


10. Disclaimer of Warranties

We do not guarantee that:

  • The service will be uninterrupted, timely, or error‑free

  • The results from using the service will be accurate or reliable

All products and services are provided “as is” and “as available.”


11. Limitation of Liability

Dot & Mary Creative Co. is not liable for any damages arising from:

  • Use of our products

  • Inability to access the site

  • Errors or omissions in content

  • Unauthorized access to your information


12. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page with an updated date.

Your continued use of the site after changes are posted constitutes acceptance of the revised terms.


13. Contact Information

Questions about the Terms of Service? 📧 Email: kimberly.geter@dotandmarycreativeco.com